Money back, stated plainly.
Fourteen days on a first payment, cancel any time after, and a person answers your email. Payments are handled by Paddle, our merchant of record.
The first payment
If DoubleOh is not what you expected, tell us within 14 days of your first payment on a new subscription and we refund it in full. No form, no reason required. Email hello@doubleoh.ai from the address on the account, or use the contact page.
Renewals
You can cancel at any time from Billing in your portal, or from the Paddle customer portal linked there. Cancelling stops the next renewal; the current month stays active until it ends. Renewal payments are not refunded once the month has started, except where the law of your country gives you a right we cannot exclude, in which case that right applies.
Extra fixes and deflections
Fixes and deflections beyond your plan's monthly bundle are billed at the rates on the pricing page. Fixes are not refundable once carried out, because a person did the work; deflections are not refundable once served, because your agent used them. If a fix session failed for a reason on our side, tell us and we credit it.
How refunds are paid
Through Paddle
Our order process is conducted by Paddle.com, the merchant of record for all our orders. Refunds are issued by Paddle to the original payment method.
Timing
We approve within 2 business days. Your bank or card issuer usually shows the refund within 5 to 10 business days after that.
Your data
A refund does not delete your account. Skills and audit history stay exportable, and the free plan keeps working.
Questions
Anything unclear here is a reason to write to us, not a reason to assume the worst.
Where this sits
This policy is part of our Terms of Service. If the two ever disagree about refunds, this page wins.