Carrier portals, fixed once.
Agents clear the routine; DoubleOh handles the exceptions that still need a licensed person, and makes each one needed only once.
Every carrier breaks differently
Quoting, submissions, renewals, first notice of loss and claim status all run through carrier portals that change without notice and never expose an API. Agents clear the routine work; the exceptions, a portal that asks for a code, a quote screen that moved, a document the carrier now requires, land on the same CSRs and adjusters, and each fix lasts exactly one run.
What DoubleOh changes
A person clears the carrier wall once
The agent asks; a CSR takes over its screen for a minute and finishes the step. Logins and codes stay with the person.
Procedures carry the carrier's quirks
Each fix compiles into a bounded skill: what the fleet may now do on that carrier, and what must still go to a licensed person, binding, sign-off, anything that commits the firm.
Oversight you can hand to a regulator
Who intervened, when, under what authority, with before and after state. Per fix, exportable, kept.
Your systems, your machines
Carrier portals in the hosted browser; the agency management system on your own Windows machines through an outbound-only runtime.
Where to start
Choose the two carriers that generate the most escalations. Instrument the agents that work them. The portal reports, per carrier, the share of walls handled without a person by month three.
Enterprise engagements include VPC or self-hosted deployment, private targets, SSO and audit exports. Talk to us about a pilot on your noisiest carriers.