Payer portals, fixed once.
Your agents can do most of the revenue-cycle volume. DoubleOh handles the moments that still need a biller, and makes sure each one is needed only once.
The same twenty portals, thousands of times a month
Revenue-cycle work is eligibility checks, prior authorisations, claim status, denial follow-up and remittance posting, done inside payer portals that were built for a person with a browser and never for an API. They expire sessions, ask for a code, move a button, and each payer does it differently. Your agents can do most of the volume. The remainder is exactly the part that needs a person with authority and the tribal knowledge of how this payer behaves, and today that remainder lands on the same billers, every day, for the same reasons.
What DoubleOh changes
The biller fixes it once
When an agent stops at a payer portal, a biller opens a link, sees the agent's screen live, and finishes the step. Credentials and one-time codes are typed by the person, never recorded, never handed to a model.
The fix becomes a bounded procedure
The recording compiles into a skill with an explicit boundary: what the fleet may now do alone on that payer, and what still requires a person. The next agent that hits the same wall follows the procedure.
Every intervention is a record
Who intervened, on what, when, under what authority, before and after screenshots, and what the fleet learned. Exportable per fix, for your compliance team and for a payer dispute.
Runs where your systems are
Portals in the hosted browser; EHR and practice-management clients on your own Windows or Linux machines through a runtime you run, connected outbound only. Nothing on your network is exposed.
Where to start
Pick the two payers that page your team most. Instrument the agents that work them with three API calls. Within a month the portal shows, per payer, how many walls the fleet now handles without a biller. That number is the case for rolling out to the rest.
Enterprise engagements include a BAA, deployment in your VPC or on your own machines, private targets, SSO and audit exports. Talk to us about a pilot on your noisiest payers.